![]() Bank ReliaCard® Frequently Asked Questions (English) If you need another copy of the cardholder packet, call ReliaCard customer service at 80.įor more information on receiving unemployment benefits on a U.S. Your ReliaCard cardholder packet will include important information about fees, how and where to use your ReliaCard, and how to manage your ReliaCard account. ![]() You do not need a bank account, and you can use the ReliaCard everywhere Visa® debit cards are accepted. Bank ReliaCard®, is a convenient way to receive your unemployment benefit payments. The TWC unemployment benefits prepaid debit card, the U.S. If you need help, call U.S. Bank’s Customer Service at 80.įor more information on unemployment identity fraud, including what steps you can take if you suspect your identity has been stolen, see Unemployment Identity Fraud. In addition to reporting the ID fraud to TWC, you should also report the fraudulent claim to U.S. Bank by filling out the form on under Card Inquiry to close the card. Report the unemployment identity (ID) fraud on TWC’s UI Fraud Submission portal. ![]() If you did not apply for benefits but received a U.S. Bank ReliaCard® in the mail, someone may have submitted a fraudulent unemployment claim using your personal information. Bank ReliaCard® when the Texas Workforce Commission (TWC) determines a claimant is eligible for unemployment benefits and after TWC sends the claimant’s first benefit payment to U.S. Bank.
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